Step Two - where does EDRM fit?
Step two is designed to show where an EDRM system or an ECM suite fits within your wider IT infrastructure. For simplicity we shall use the term EDRM to mean all the varieties of document/content and records management system described above.
As this toolkit is aimed at both non-technical records managers and IT professionals this step will inevitably represent a compromise that may seem very basic to some and too technical to others.
The IT world is a fast changing one and statements that everyone would have agreed with five years ago would now be ridiculed and easily contradicted. Nevertheless we will try and make some definite statements to try and position EDRM as it is mid 2004.

