Communications plan
This is linked to the awareness building tasks described above. However, the communications plan should cover the duration of the project. So in addition to announcing the project you should use the communication channels set up for the project to keep staff aware when all the major milestones are achieved, if there are any changes to planned timetables; training dates; acceptance testing dates etc.
The most successful approaches include web pages, an electronic newsletter, e- mail, notice boards and one to one workshops.
When setting up the project plan it is useful to create a list of communication milestones or events and tick them off through the project.
The communication plan should also cover the promotion of good records management practice. As policies and procedures are greed they should be publicised as should the overall file plan when it is agreed. As part of the roll out when a Department has its folders all on the system then that should be publicised.
Useful features for the web pages can be a Frequently Asked Questions (FAQ) page in which some of the worst rumours about EDRM projects can be answered.
