Resources required to complete stage eight
The resource required for stage eight will vary depending on exactly how you have split the roles and responsibilities between the internal project team plus consultants and the supplier team. If you specified and budgeted for significant supplier services then a lot of the change management tasks should have been conducted by the supplier team and your role will be monitoring progress and resolving problems. If, on the other hand you have taken most of those services in-house then you will need the resources to both carry out the change management tasks and monitor progress and resolve problems.
Assuming that you have outsourced the training and change management support tasks then the following is an estimate of the resources required.
| Step | Resource estimate (days) | Description |
| 1 | 10 | Project resource to agree roles and responsibilities, project timetable, meeting schedule, contacts list, etc |
| 2 | 30 - 40 | Agree specification for core solution; Model Office scope and timetable and closure; test scripts for users; User acceptance test |
| 3 | 20 - 40 | Change management and communications for pilot; agree specification; agree user support and training; User acceptance test |
| 4 | 100 - 180 | Project support for both roll outs from planning and specification to user acceptance test and end of support |
| 5 | 30 - 60 | Project support for corporate business process phase from planning and specification to user acceptance test and end of support |
| 6 | 10 - 20 | Management of project closure process |
| Total Steps 1 - 6 | 200 - 350 |
Clearly stage eight is one of the most labour intensive stages as it involves managing the entire post contract implementation process. In total stage eight should take some 245 - 400 days to manage depending on the size of the institution and the overall scope of the implementation.
