Frequently asked questions

Question:

Why do we need to measure the results?

Answer:

Two main reasons. The first is for audit purposes. You invested money and staff resource in a project in order to achieve claimed benefits. You should measure whether or not you achieved those benefits and produce a report which is logged as part of the project documentation. The second reason is so that, if you conduct the reviews early enough, you can learn from them and adapt your objectives and requirements for the later phases of the implementation. You may also need to change some of your project plans!

Question:

How much can we measure?

Answer:

We suggest that you measure the results obtained in the pilot and in two of the early steps in the first roll out, two more steps from the second roll out and two processes from phase six. In a large education organisation there could be 40 steps or departments in each of the two roll outs so this represents just a 5 per cent sample.