Further References

Hammer M. 1996 'Beyond Reengineering: How the Process-Centred Organization is changing our work and our lives.' New York. Harper Business.

Tait F. 1999. Enterprise Process Engineering: A Template Tailored for Higher Education. Cause/Effect Vol 22 no.1.

Feldmann C.G. Practical Guide to BPR using IDEF0. Dorset House. ISBN 0-932633-37-4

Cokins G. 1996 - Activity Based Cost Management: Making it Work. McGraw Hill
Innes J. & Mitchell F. 1998. A Practical Guide to Activity Based Costing. CIMA. Kogan Page.