Business Process Re-engineering

Finally we come to the topic of Business Process Re-engineering. The JISC infoNet view on this is that few institutions are ready or able to undertake major re-engineering. Re-engineering is about questioning the fundamental nature of what you do and the services you deliver. The diagram below shows how as the scope of what you are tackling expands so does the risk involved.

Some institutions have undertaken business change projects with a very wide-ranging scope. Rice University in the USA is one example and they have authored a case study of their experience.

The resources included in this Kit can help you embark on a cycle of continuous process improvement - mix and match the tools and techniques to get the right balance for you. As well as the hyperlinks within the Kit, a number of further references are listed below.

Good Luck!

Further References

Hammer M. 1996 'Beyond Reengineering: How the Process-Centred Organization is changing our work and our lives.' New York. Harper Business.

Tait F. 1999. Enterprise Process Engineering: A Template Tailored for Higher Education. Cause/Effect Vol 22 no.1.

Feldmann C.G. Practical Guide to BPR using IDEF0. Dorset House. ISBN 0-932633-37-4

Cokins G. 1996 - Activity Based Cost Management: Making it Work. McGraw Hill

Innes J. & Mitchell F. 1998. A Practical Guide to Activity Based Costing. CIMA. Kogan Page.