evalKit
Toolkit Database Record (Ref: ev003)
| Title | Libra Software for the Evaluation of User Satisfaction |
| Tool Type | Online tool |
| Author | Clews, S |
| Description | Software developed as a business partnership with the University Library of London to facilitate the gathering of qualitative data for student and staff surveys. The library had drawn up a specification for a customer survey. A PC based tool was developed as a new methodology for doing research. It had to allow the library to target user surveys for the provision of specific management information at minimal expense. The software developed straddled the divide between qualitative and quantitative methodologies. It combines a social research method with a software analysis capability able to quantify people’s feelings, anxieties, expectations and priorities. |
| URL | |
| Related Resources/Notes |
View the Libra template at |
| Country of Origin | UK |
| Funding Body | NA |
| Project | NA |
| Date | 1997-1998 |
| Contact Name | Steve Clews |
| Contact e-mail |
Record last updated August 2004.
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