JISC infoNet - Bibliography, Section 3d

Beynon-Davies, P., (2002) Information Systems - an introduction to Informatics in Organisations. Palgrave. P344.: This text covers information systems design generally and includes requirements elicitation and the formation of a requirements specification. It recommends use case models as a vehicle for creating this specification, in a similar way to the use of prototypes suggested here.
Mumford, E. (1995) Effective Systems Design & Requirements Analysis: The ETHICS Method. Macmillan.: The ETHICS method is a detailed systematic design and development process which targets the identification of stakeholder needs and, by satisfying those needs, creates a level of job satisfaction that is likely to contribute to successful system implementation. The text of this book is now available online at http://www.enid.u-net.com/C1book1.htm
Robertson, S & Robertson, J., (1999) Mastering the Requirements Process. Addison-Wesley. P79.: Robertson calls the process of requirements gathering "getting to the essence of the system". This chapter on trawling for requirements recommends apprenticing as a way of learning how individual stakeholders work and what the system has to deliver to provide an effective working environment.