STC Usability Toolkit

The STC is the Society for Technical Communication, the professional body for technical writers. Here they provide a great collection of templates for things like task-user matrices and other common HCI/UCD tasks

The link address is:
http://www.stcsig.org/usability/resources/toolkit/toolkit.html

If you can read this text, it means you are not experiencing the Plone design at its best. Plone makes heavy use of CSS, which means it is accessible to any internet browser, but the design needs a standards-compliant browser to look like we intended it. Just so you know ;)