A to Z

  • Benchmarking

    A resource initially developed as a key output from the Higher Education Statistics Agency (HESA) project ‘Realising business benefits through the use of benchmarking’.

  • Bologna Process Archived

    An introduction to the Bologna Process, internationalisation and supporting mechanisms.

  • Business intelligence

    Building on drivers for investment in Business Intelligence (BI), this resource aims to help organisations plan and implement their chosen BI strategy smoothly and productively.

  • Change management

    This essential infoKit contains the theory, methodologies and techniques to help manage change effectively.

  • Cloud computing

    Costs, benefits, risks and models of deployment as they apply to the FE and HE sectors.

  • Collaborative online tools

    Guidance and experience on using collaborative online tools to support interactions between partners (with a focus on education and business and community engagement).

  • Costing technologies and services

    Approaches, principles and tools for costing and pricing and making the business case for strategically-aligned change.

  • Creating a managed learning environment (MLE) Archived

    A lifecycle approach to creating a managed learning environment (MLE).

  • Critical friends

    A guide to the critical friend role in supporting innovation and collaboration.

  • Crowdsourcing: the wiki way of working

    This infokit will explain an approach to organising work that is in some ways the opposite of traditional planning and management. It will draw out some lessons from the most visibly successful crowdsourcing projects that support education and research, including Wikipedia.

  • Customer relationship management (CRM) Under Development

    Enabling an organisation to become customer-focused and develop stronger relationships with its clientele.

  • Data visualisation

    Helping with the analysis of information to present it in a way that allows people to discover patterns that might otherwise be hard to uncover.

  • Defining and articulating your vision, mission and values

    It’s all about ‘the big picture’. Visualising and articulating what it is that your institution exists to achieve (its ‘mission’) and what defines its character and ethos (its ‘values’).

  • Developing digital literacies

    This infoKit provides ideas and resources to inspire the strategic development of digital literacies ie those capabilities which support living, learning and working in a digital society.

  • Digital Practice and the UK Professional Standards Framework Under Development

    This guide offers resources and case studies to support the development of professional digital capability, particularly in the context of implementing the UK Professional Standards Framework (UKPSF).

  • Digital repositories Archived

    A practical 'how to' guide to setting up and running digital repositories.

  • e-Portfolios

    Guidance and examples of organisational experience on choosing, implementing and using e-Portfolios, supplemented by a range of case studies and multimedia resources.

  • e-Safety

    e-Safety is about safe and responsible practice with technology and the sensible management of risks presented by the digital world.

  • Effective use of virtual learning environments (VLEs) Under Development

    Enabling tutors to make informed decisions, based on sound educational principles, about the use of VLEs in their teaching and their students' learning.

  • Embedding business and community engagement (BCE)

    Covers the main drivers, purposes, processes, perspectives and issues around Business and Community Engagement (BCE) plus a methodology for reviewing BCE activities internal to your organisation.

  • Enterprise architecture

    A holistic, structured and proven approach to improve your chances of achieving business and organisational change.

  • Evaluating digital services: a Visitors and Residents approach

    This infoKit contains advice on evaluating the services you offer to your users. The focus is primarily on digital/online services but set within the broader context of more traditional services, exploring the relationship between the two.

  • Getting more from existing investments

    Making the most of existing systems you already have and potentially enabling you to decommission certain systems and avoid replacing others.

  • Implementing a virtual research environment (VRE)

    Understanding the tools and technologies needed by researchers.

  • Implementing an electronic document and records management system Archived

    This toolkit provides institutional Records Managers and other information professionals with a 'one-stop shop' for impartial, detailed and practical advice for implementing an EDRM system.

  • Influencing others

    Influencing another person to change their behaviour – doesn’t happen overnight. You need to lay the groundwork and create the right conditions for them to be influenced by your proposal.

  • Intellectual property rights (IPR) Under Development

    A composite set of resources for use and adaptation to suit specific needs of content creators and content users across the public sector who are responsible for rights management and rights clearances.

  • Knowledge transfer

    Integrating innovation theory, social media tools and current thinking on market behaviour or motivation, to provide a more effective model of Knowledge Transfer, capable of delivering more with less.

  • Learning spaces

    An infoKit with associated case studies and a photo library on new build and refurbishment in the sectors including sustainable approaches and business incubation spaces.

  • Managing course information

    Effective management of course information is vital in an environment where diverse stakeholders demand information for a range of statutory and other purposes. We explore the challenges and possibilities, drawing on a wealth of real-life experience and good practice.

  • Managing information to make life easier

    A practical guide to help take away some of the pressure of managing information.

  • Managing strategic activity

    Connecting high-level strategic priorities and day-to-day activities of individuals and teams often proves the weak point in many organisations’ strategic activity. This resource aims to help you improve this.

  • Managing your email

    Guidance and practical tips on managing your email more effectively as part of managing information more generally.

  • Mobile learning

    A practical guide for educational organisations planning to implement a mobile learning initiative.

  • Open educational resources (OER)

    Explaining Open Educational Resources (OERs) and surrounding issues for senior managers, learning technologists, technical staff and educators interested in releasing OERs to the education community.

  • Open source software Archived

    An introduction to open source software and its impact on the education sector.

  • Planning a participatory workshop

    A participatory workshop brings people together to seek their opinions, extract their knowledge and to solve problems in a collaborative and creative environment. Here are some suggested approaches!

  • Portfolio management

    Advice and guidance on managing a portfolio of programmes and/or projects - part of our 'P3M' suite of resources.

  • Process improvement

    Advice and guidance on scalable methodologies to review and improve processes across your organisation.

  • Programme management

    A Programme Management methodology based on MSP - part of our 'P3M' suite of resources.

  • Project management

    A Project Management methodology based on PRINCE2 - part of our 'P3M' suite of resources.

  • Records management

    Advice and guidance for Records Managers and those whose role includes managing records.

  • Relationship management

    Compendium of good practice in Relationship Management in Higher and Further Education.

  • Research information management

    Resources for those involved with research information management, particularly focusing on the business case, systems and data and implementation.

  • Risk management

    A step-by-step practical guide to managing risk proactively and mitigating its effects.

  • Scenario planning

    A comprehensive methodology for scenario planning, a strategic planning tool.

  • Selecting technologies

    A sound and structured methodology for selecting technologies placing key importance on getting your requirements definition right.

  • Shared services

    Exploration of the potential for shared services in the sector, given the technologies available to support such collaborative activity, as well as the key issues and cultural barriers.

  • Social software Archived

    Examples of the types of social software in common use.

  • System implementation Archived

    Guiding you through the minefield of systems implementation, where implementation fits into the traditional systems lifecycle.

  • Technology implications of mergers and restructures

    Helping senior managers understand the process and system changes required to operate effectively and efficiently under a new structure.

  • Technology trends

    Guidance on the effective management and development of your organisation's information systems portfolio.

  • Time management

    Practical hints, tips and methods on managing your time more effectively.

  • Working with commercial suppliers

    Experiences of working towards modular and agile applications and guidance on establishing contractual arrangements with vendors in purchasing software applications and entering cloud environments.