Depression, Anxiety and Stress
'The response to the decision was that people started looking for other jobs and in the middle of the year some staff left which put the rest of us in a difficult position. This was very de-motivating and very stressful.'
Some people get anxious from the first rumour of change and when the changes are complete they then worry about the next set of changes. Nervousness, working extra time and taking on extra work to 'please the boss' can be examples of how some employees respond to change. 'If I get more paperwork out, start the day earlier and stay later, come in on weekends, maybe I'll get to stay or keep my staff or this office.' Anxiety can be a stimulus initially but can eventually lead to a decline in focus on tasks and reduce motivation, energy and adaptability. Stress and its negative effects usually accompany this behaviour. It is instructive to note that absenteeism, medical claims, stress related claims all increase at times of significant organisational change (although there may be a few months lag time).
Living with the anxiety of the unknown associated with a change can create fears that taking risks and setting work goals too high or being too creative may result in displeasing the boss.
Goals are set low, creative approaches to problem solving are scarce, and no one wants to take any chances of looking bad.
Some people focus on 'How does this affect me? What will happen to me?' Transitions focus people back on themselves, which can undermine teamwork and increase competition for positions as well as undermine customer service. It is hard to take care of others when you are preoccupied with your own survival. Self-absorption can also undermine loyalty and commitment to the organisation.
It's important to try to move through this stage as quickly as possible:
- Accept some temporary lack of motivation.
- Talk to staff.
- Reinforce the reasons for change and stress that the decision is not necessarily a reflection on the abilities of those involved. Rebuild confidence and self-esteem.
- Recognise that this may not be the best time for creativity.
- Provide counselling if necessary.
