Regret
'I felt that I had been loyal to the institution and expected some loyalty in return. I felt isolated from the institution, not informed and not valued. I really feel that it could have been handled better. The worst aspect was the uncertainty.'
This is a more positive stage. Staff have come to terms with the change and its personal affects. In the mind, the past always represents a better time and a regret for its passing is natural. The challenge is to ensure that staff don't stay in the past and revert to old ways but engage actively in the new reality.
- Start communicating the future and set out the decisions to be taken.
- Discuss new roles.
- Set short-term goals that are achievable.
- Be positive but realistic.
- At this stage it can be useful to have a wake for the old ways - celebrating what was achieved and drawing a line under the past.
