Evaluation

University of East London,
Library & Learning Centre

Other Sections

Anticipation

Imagination

Implementation

Resource Collection
inc. case studies, flickr photo library, virtual campus and further resources

Questions To Ask

Collection of data involves asking questions such as:

'How many users are using the space?'

'How is the space being used?'

'What technology is being used in the space?'

'Do potential users ever need to be turned away (due to lack of space)?'

'What are the equipment costs involved?'

'What are the costs involved in the servicing of the space?'

'How frequently are help services used?'

'What are user expectations?'

'Do users feel satisfied by the overall experience of the space?'

'What are the most important aspects of the space for users?'

'What are the least important aspects of the space for users?'

'What changes are required to improve the space?'

Glasgow Caledonian University's Student Evaluation Project has been operating since 2001 and regularly surveys students at the University on their likes and dislikes about student life.

The survey includes questions on satisfaction rates on social, private and group study spaces as well as University services. It also collects information on student ownership of IT equipment and their use of University IT equipment. The data collected by the project is fed back through the university structures and used to help 'make life better for students' at the University and, also 'to make sure that Glasgow Caledonian University staff understand the students they teach'.

Assessment can cover 6 broad areas:

Extensiveness
Efficiency
Effectiveness
Service Quality
Impact
Usefulness