JISC Flexible Service Delivery Programme
JISC Briefing Paper (February 2010)
Click on the image to view or download a PDF version here.
With the reduction in sector funding, as well as the changing demands of government and funding bodies, there is an increasing requirement for universities and colleges to become more cost effective and agile. JISC funded the Flexible Service Delivery (FSD) Programme (2009-2011) to help universities and colleges deliver and sustain transformational change and improvement through the streamlined and flexible provision of administrative and student services.
The JISC Flexible Service Delivery programme engaged over 40 institutions and focused on three main themes:
- Efficiency - cost and time saving
- Effectiveness - business process and service quality improvement (enhancing the student and staff experience of administration)
- Enablement - improved agility, flexibility and ability to respond to new opportunities
View JISC Flexible Service Delivery Programme in a larger map
Improving Organisational Efficiency
Outputs, findings and experiences from those projects, along with wider research from the sector, have been brought together into one resource.
